Usage & Analytics
Monitor your organization's usage of Infodeck features, track subscription status, and discover features you haven't tried yet.
Quick Summary
Go to Settings → Usage & Analytics to see work orders created, assets tracked, team members, and active workflows.
Before You Begin
- You need an active Infodeck account
- Any user can view their organization's usage statistics
Accessing Usage & Analytics
- Click the Settings () icon at the bottom of the sidebar
- Under Organization Settings, click Usage & Analytics
- The usage dashboard displays
Dashboard Overview
The Usage & Analytics page shows several sections:
Subscription Status
At the top, see your current subscription information:
| Information | Description |
|---|---|
| Current Plan | Your subscription tier (Lite, Basic, Professional, Enterprise) |
| Plan Status | Trial, Active, Grace Period, or Read-Only |
| Subscription Date | When your subscription started |
| Access Status | Whether you have full or limited access |
Plan Status Indicators
| Status | Meaning |
|---|---|
| Trial | You're in a free trial period |
| Active | Your subscription is current and active |
| Grace Period | Payment issue — limited time to resolve |
| Read-Only | Subscription expired — view-only access |
Feature Access Status
See which features are available on your plan:
| Indicator | Meaning |
|---|---|
| Enabled (green) | Feature is available and active |
| Locked (gray) | Feature not included in your plan |
Features may include:
- Work Orders
- Assets
- Forms
- IoT Devices
- Smart Workflows
- API Access
- Data Export
- And more...
Usage Statistics
Track how your organization uses Infodeck:
Key Metrics
| Metric | Description |
|---|---|
| Work Orders Created | Total work orders in your organization |
| Assets Tracked | Physical and IoT assets registered |
| Team Members | Active users in your organization |
| Workflows Active | Smart workflows currently enabled |
Plan Limits
Some plans have usage limits. The dashboard shows:
- Current usage vs. plan limit
- Percentage used
- Warnings when approaching limits
Trial User Features
If you're on a free trial, you'll see additional sections:
Trial Accomplishments
Track what you've explored during your trial:
| Accomplishment | Description |
|---|---|
| Work Orders Created | Number of work orders you've created |
| Assets Tracked | Assets registered during trial |
| Team Members | Users invited to your organization |
| Workflows Active | Automations you've set up |
Features You Haven't Tried
Discover features you might have missed:
- Cards showing unexplored features
- Click a card to navigate to that feature
- Encourages you to try all Infodeck capabilities
Trial Progress
See your trial timeline:
- Days used out of total trial days
- Progress bar showing time remaining
- Color coding based on trial progress
Understanding Your Usage
Work Orders
Includes:
- Active work orders
- Completed work orders
- Cancelled work orders
Assets
Includes:
- Physical assets (equipment, facilities)
- IoT assets (connected sensors, devices)
Team Members
Counts active users who:
- Have accepted invitations
- Have valid accounts
- Can access your organization
Workflows
Counts Smart Workflow rules that are:
- Currently enabled
- Actively monitoring conditions
Real-World Examples
Example 1: Check Before Renewing
Situation: Your subscription renewal is coming up.
Solution:
- Go to Settings → Usage & Analytics
- Review your usage statistics
- Check which features you're using most
- Compare with your plan limits
- Decide if you need to upgrade or can downgrade
Result: You make an informed decision about your subscription.
Example 2: Trial Period Optimization
Situation: You're on a free trial and want to maximize your evaluation.
Solution:
- Check Usage & Analytics regularly
- Review "Features You Haven't Tried"
- Click each card to explore new features
- Track your "Trial Accomplishments"
Result: You fully evaluate Infodeck before deciding to subscribe.
Example 3: Monitor Team Adoption
Situation: You want to see if your team is using Infodeck.
Solution:
- Open Usage & Analytics
- Check the "Team Members" count
- Review "Work Orders Created" trends
- See if workflows are being used
Result: You identify adoption gaps and can provide targeted training.
Grace Period Information
If your subscription payment fails:
- 10-day grace period begins
- You retain full access during grace period
- Warning banners appear
- Resolve payment to continue service
After grace period:
- Account enters Read-Only mode
- You can view data but not create new items
- Update payment to restore full access
Troubleshooting
Statistics Not Updating
| Issue | Cause | Solution |
|---|---|---|
| Numbers seem wrong | Cache delay | Refresh the page |
| Recent items missing | Processing delay | Wait a few minutes |
Feature Shows Locked
| Issue | Cause | Solution |
|---|---|---|
| Expected feature locked | Plan limitation | Upgrade your plan |
| Feature was available | Plan change | Check subscription status |
Can't Access Page
| Issue | Cause | Solution |
|---|---|---|
| Page won't load | Network issue | Check your connection |
| Error message | Session expired | Log out and log back in |
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Need help? Contact Infodeck Support