Work Requests

Submit maintenance requests that can be reviewed, approved, and converted into work orders by managers and supervisors.

What You Can Do with Requests

Submit a Request

Report issues or request maintenance work.

Review Requests

Approve, reject, or convert requests to work orders.

Track Status

Monitor the progress of your submitted requests.

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Work Requests vs Work Orders

Feature	Work Request	Work Order
Who creates	Anyone with Requester role	Managers, Supervisors
Requires approval	Yes	No
Tracked in SLA	After conversion	Yes
Can assign technician	No	Yes
Has due date	No	Yes

When to Use Requests

Use work requests when non-technical staff need to report issues. Requests ensure proper review before work begins.

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Request Workflow

📝 Submit Request → 👀 Under Review → ✅ Approved → 🔧 Work Order Created
                                    ↓
                                ❌ Rejected

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Request Status

Status	Color	Meaning
Pending	Gray	Submitted, awaiting review
Accept	Blue	Approved, work order being created
In Progress	Yellow	Being processed
Done	Green	Completed
Reject	Red	Request declined
Cancel	Gray	Cancelled by requester

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Who Uses Work Requests?

Role	Can Do
Requester	Submit new requests, view own requests, cancel own requests
Approver	Review all requests, approve/reject, convert to work orders
Admin	All actions plus manage settings

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Getting Started

1. Submit your first request — Report an issue
2. Track your requests — Monitor progress
3. Review requests (Approvers) — Process incoming requests

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Plan Limits

Plan	Work Requests
Lite	50 / month
Basic	200 / month
Professional	Unlimited
Enterprise	Unlimited

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Need help? Contact Infodeck Support