Work Requests
Submit maintenance requests that can be reviewed, approved, and converted into work orders by managers and supervisors.
What You Can Do with Requests
Submit a Request
Report issues or request maintenance work.
Review Requests
Approve, reject, or convert requests to work orders.
Track Status
Monitor the progress of your submitted requests.
Public Tracking
Give requesters a secure tracking page with confirmation and structured follow-up.
Work Requests vs Work Orders
| Feature | Work Request | Work Order |
|---|---|---|
| Who creates | Anyone with Requester role | Managers, Supervisors |
| Requires approval | Yes | No |
| Tracked in SLA | After conversion | Yes |
| Can assign technician | No | Yes |
| Has due date | No | Yes |
When to Use Requests
Use work requests when non-technical staff need to report issues. Requests ensure proper review before work begins.
Request Workflow
📝 Submit Request → 👀 Under Review → ✅ Approved → 🔧 Work Order Created
↓
❌ Rejected
When the request is created from form automation and public tracking is enabled, requesters can also follow milestone progress from a public-safe tracking page.
Request Status
| Status | Color | Meaning |
|---|---|---|
| Pending | Gray | Submitted, awaiting review |
| Accept | Blue | Approved, work order being created |
| In Progress | Yellow | Being processed |
| Done | Green | Completed |
| Reject | Red | Request declined |
| Cancel | Gray | Cancelled by requester |
Who Uses Work Requests?
| Role | Can Do |
|---|---|
| Requester | Submit new requests, view own requests, cancel own requests |
| Approver | Review all requests, approve/reject, convert to work orders |
| Admin | All actions plus manage settings |
Getting Started
- Submit your first request — Report an issue
- Track your requests — Monitor progress
- Use public request tracking — Give requesters a clearer follow-through path
- Review requests (Approvers) — Process incoming requests
Plan Limits
| Plan | Work Requests |
|---|---|
| Lite | 50 / month |
| Basic | 200 / month |
| Professional | Unlimited |
| Enterprise | Unlimited |
Related Settings
- Work Request Templates — Create reusable templates with auto-approval, carry-through defaults, and parts replenishment workflows
- Sequence Numbering — Customize display number prefixes and formatting for work requests
- Automate Work Requests from Forms — Route public form responses into work request flows automatically
Need help? Contact Infodeck Support
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