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Contact Support

Need help? We're here for you. Choose the best way to reach our support team.

Support Channels​

Email Support​

For general inquiries and support requests:

We typically respond within 24 hours on business days.

Live Chat​

Click the chat icon in the bottom-right corner of the Infodeck app to start a conversation with our support team.

Hours: Monday - Friday, 9am - 6pm SGT

System Status​

Check our status page for real-time updates on system health and any ongoing incidents:

View System Status

Before You Contact Us​

To help us resolve your issue faster, please have the following information ready:

  1. Your account email - The email you use to log into Infodeck
  2. Organization name - If applicable
  3. Description of the issue - What you were trying to do and what happened
  4. Screenshots or error messages - If applicable
  5. Browser and device - e.g., Chrome on Windows, Safari on iPhone

Feature Requests​

Have an idea to make Infodeck better? We'd love to hear it! Send your feature requests to support@infodeck.io with "Feature Request" in the subject line.

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