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What's New in v1.47

September - November 2025

This release brings powerful SLA compliance tools to help you meet service commitments, along with a completely revamped notification system to keep your teams informed.

Highlights​

SLA Compliance Dashboard​

Never miss a deadline again with real-time visibility into your service performance.

  • Performance at a glance - See compliance rates, response times, and team performance on one screen
  • Trend analysis - Track how your SLA performance improves over time
  • Custom templates - Create SLA templates that match your service contracts
  • Location-specific SLAs - Different sites can have different service commitments
  • Immediate attention alerts - Know instantly when work orders need urgent action
  • Business hours - SLA calculations respect your working hours

Smarter Notifications​

Stay informed with notifications that work the way you want.

  • Multi-channel delivery - Get notified via in-app bell, browser push, mobile, or email
  • Personalized preferences - Choose which notifications you receive and how
  • Direct links - Click any notification to jump straight to the relevant item
  • Email improvements - Cleaner emails with clear call-to-action buttons

@Mentions in Comments​

Collaborate more effectively on work orders.

  • Tag team members - Use @mentions to get attention on specific comments
  • Automatic notifications - Mentioned users are notified immediately
  • Team visibility - See who's been mentioned in the conversation

Improvements​

  • Mobile push - Native push notifications for iOS and Android apps
  • Work Request emails - Enhanced notifications when requests need attention
  • User invitations - Resend invitation dialog for pending users
  • Asset organization - Collapsible groups make large asset lists easier to browse
  • Form styling - SOP forms look better and are easier to complete

Have feedback? Contact our support team