Set Up Visitor Kiosk Devices - Pairing, Resume & Reassign
Set Up Kiosk Devices
Kiosk devices are the tablets visitors use for self-service check-in. Pair them with your Infodeck organization, assign them to a location, and manage them from the Devices tab.
Quick Summary
Go to Visitor Management → Devices. Click Pair Device, select a location, and enter the 6-digit code on the tablet.
Device Types
| Type | Use for |
|---|---|
| Visitor Reception | Self-service visitor check-in at a reception desk or lobby. Assigned to a location (site, sublocation, or zone) |
| Meeting Room | Room-specific kiosk for meeting room check-in. Assigned to a specific facility/room |
Pair a New Device
- Go to Visitor Management → Devices
- Click Pair Device
- Select the device type (Visitor Reception or Meeting Room)
- Select the location this device will serve
- A 6-digit pairing code appears along with a QR code
- On the tablet, open the kiosk setup page
- Enter the 6-digit code or scan the QR code
- The tablet exchanges the code for a secure device token and connects
The pairing code expires after 15 minutes. If it expires, cancel and generate a new one.
Device pairing creates a secure token that is stored only on the tablet. If a device is lost or stolen, revoke it immediately from the Devices tab — the tablet will be blocked from making any further check-in requests.
Resume Interrupted Setup
If pairing was interrupted (tablet lost connection, browser closed, timeout):
- Go to Devices
- Find the pending pairing entry
- The pairing can be resumed if the code has not expired
- If the code expired, cancel the pending entry and generate a new pairing code
Reassign a Device to a Different Location
If a kiosk tablet needs to move to a different reception area:
- Go to Devices
- Find the device in the list
- Click Edit or Update
- Select the new location
- Save
The device continues to work with the same token. No need to revoke and re-pair.
Revoke a Device
If a device is lost, stolen, or no longer needed:
- Go to Devices
- Find the device
- Click Revoke
The device is immediately blocked from making any further requests. Any visitor trying to use that tablet will see a connection error.
Cancel a Pending Pairing
If a pairing code was generated but never used:
- Go to Devices
- Find the pending pairing entry
- Click Cancel
The pairing code is invalidated immediately.
Device Status
| Status | Meaning |
|---|---|
| Active | Device is paired and operational |
| Revoked | Device has been deactivated and cannot be used |
Troubleshooting
| Issue | Likely cause |
|---|---|
| Pairing code expired | Codes are valid for 15 minutes. Generate a new one |
| Tablet shows "unauthorized" | Device was revoked or disconnected. Re-pair the tablet using a new pairing code |
| Device not appearing in list | Pairing was not completed. Check if the tablet showed a confirmation screen after the code was entered |
| Kiosk shows wrong location | Update the device location in the Devices tab |
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Need help? Contact Infodeck Support