Understanding Notification Channels
Infodeck delivers notifications through two channels: Email and Mobile Push. Learn how each works and how to set them up.
Quick Summary
Notifications can be delivered via Email (any device) and Mobile Push (iOS & Android app). Configure each in your notification preferences.
Available Channels
| Channel | Platform | Best For |
|---|---|---|
| Any device with email | Detailed info, documentation, audit trail | |
| Mobile Push | Infodeck iOS/Android app | Immediate alerts on-the-go |
Email Notifications
How It Works
- Sent to your registered email address
- Includes full context and details
- Contains direct links to Infodeck
- Creates an audit trail for record-keeping
Setting Up
- Verify your email address is correct in your profile
- Enable Email toggles in notification preferences
- Add
noreply@infodeck.ioto your safe senders list
What Email Notifications Include
| Element | Description |
|---|---|
| Subject | Brief description of the event |
| Body | Full details and context |
| Links | Direct links to the work order, form, etc. |
| Timestamp | When the event occurred |
Email Troubleshooting
| Issue | Solution |
|---|---|
| Not receiving emails | Check spam/junk folder |
| Emails delayed | Email provider delays (try different provider) |
| Wrong email address | Update in profile settings |
| Marked as spam | Add noreply@infodeck.io to safe senders |
Mobile Push Notifications
How It Works
- Sent to the Infodeck mobile app
- Appears on your lock screen
- Works even when the app is closed
- Tap to open directly to the related item
Setting Up (iOS)
- Download Infodeck from the App Store
- Log in to your account
- When prompted, tap Allow for notifications
- Or enable later: Settings → Infodeck → Notifications → Allow Notifications
Setting Up (Android)
- Download Infodeck from Google Play
- Log in to your account
- When prompted, tap Allow for notifications
- Or enable later: Settings → Apps → Infodeck → Notifications → Enable
What Mobile Push Notifications Include
| Element | Description |
|---|---|
| Title | Notification type (e.g., "Work Order Assigned") |
| Body | Brief summary of the event |
| Tap action | Opens Infodeck directly to the item |
Mobile Push Troubleshooting
| Issue | Solution |
|---|---|
| No notifications | Check phone Settings → Infodeck → Notifications |
| Notifications delayed | Check battery optimization/power saving settings |
| Not receiving after app update | Log out and log back in to refresh token |
| App not showing in Settings | Reinstall the Infodeck app |
Real-World Examples
Example 1: Desktop-Focused User
Situation: Office manager uses computer throughout the day, checks email regularly.
Recommended Setup:
- Email: ✅ Enable for all important notifications
- Mobile Push: ☐ Disable (not needed at desk)
Result: All notifications arrive via email for easy tracking and record-keeping.
Example 2: Field Technician
Situation: Technician is mobile and needs immediate alerts for new assignments.
Recommended Setup:
- Email: ☐ Minimal (assignments only for records)
- Mobile Push: ✅ Enable for assignments and important updates
Result: Technician gets instant mobile alerts for new work and can check details in the app.
Example 3: Manager On-the-Go
Situation: Facilities manager splits time between office and site visits.
Recommended Setup:
- Email: ✅ Enable for audit trail and detailed records
- Mobile Push: ✅ Enable for critical items only (new assignments, urgent requests)
Result: Manager has email records for documentation and mobile alerts for items needing immediate attention.
Example 4: Avoiding Duplicate Alerts
Situation: User getting the same notification on both channels feels overwhelming.
Recommended Setup:
- Choose one primary channel per notification type
- Use Email for things you can review later
- Use Mobile Push for things needing immediate action
Result: Notifications reach you without feeling duplicated.
Channel Comparison
| Feature | Mobile Push | |
|---|---|---|
| Delivery speed | Near-instant | Instant |
| Works offline | ✅ (stored in inbox) | ✅ (delivered when online) |
| Detailed content | ✅ Full context | Limited (brief summary) |
| Audit trail | ✅ Searchable | ❌ |
| Interruptive | ❌ | ✅ (if sounds enabled) |
| Requires app | ❌ | ✅ |
Best Practices
Choosing the Right Channel
| Notification Type | Recommended Channel |
|---|---|
| New assignments | Mobile Push (immediate action needed) |
| Status updates | Email (for records) or Mobile (for awareness) |
| Comments | Mobile Push for @mentions only |
| Request approvals | Both (urgent + documentation) |
| Routine updates | Email only (review when convenient) |
Avoiding Alert Fatigue
| Practice | Benefit |
|---|---|
| Pick one channel per type | No duplicate notifications |
| Use Email for records | Review on your schedule |
| Use Mobile for urgent only | Fewer interruptions |
| Set comments to @mentions | Only notified when specifically tagged |
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Need help? Contact Infodeck Support