Update SLA Template

PUT 
/organizations/:organizationId/sla-templates/:templateId

Update an existing SLA template

Request

Path Parameters

organizationId stringrequired

Organization ID

templateId stringrequired

SLA Template ID

name string

Template name

description string

Template description

isActive boolean

Whether template is active

isCustomized boolean

Whether template has been customized

priorities object

Priority-based SLA times

Responses

200

application/json

Schema

Schema

data objectrequired
Response data
id stringrequired
organizationId stringrequired
name stringrequired
description stringrequired
isActive booleanrequired
isDefault booleanrequired
isCustomized booleanrequired
priorities objectrequired
High objectrequired
responseTimeMinutes numberrequired
resolutionTimeMinutes numberrequired
Medium objectrequired
responseTimeMinutes numberrequired
resolutionTimeMinutes numberrequired
Low objectrequired
responseTimeMinutes numberrequired
resolutionTimeMinutes numberrequired
None objectrequired
responseTimeMinutes numberrequired
resolutionTimeMinutes numberrequired
createdAt numberrequired
updatedAt numberrequired
createdBy stringrequired
updatedBy stringrequired

Example (from schema)

{
  "data": {
    "id": "string",
    "organizationId": "string",
    "name": "string",
    "description": "string",
    "isActive": true,
    "isDefault": true,
    "isCustomized": true,
    "priorities": {
      "High": {
        "responseTimeMinutes": 0,
        "resolutionTimeMinutes": 0
      },
      "Medium": {
        "responseTimeMinutes": 0,
        "resolutionTimeMinutes": 0
      },
      "Low": {
        "responseTimeMinutes": 0,
        "resolutionTimeMinutes": 0
      },
      "None": {
        "responseTimeMinutes": 0,
        "resolutionTimeMinutes": 0
      }
    },
    "createdAt": 0,
    "updatedAt": 0,
    "createdBy": "string",
    "updatedBy": "string"
  }
}

Example

{}

400

The request has invalid data.

application/json

Schema

Schema

error stringrequired

The request has invalid data.

message stringrequired

The request has invalid data message.

Example (from schema)

{
  "error": "string",
  "message": "string"
}

Example

{
  "error": "Bad Request",
  "message": "The request cannot be processed due to a bad request."
}

401

The request has not permission.

application/json

Schema

Schema

error stringrequired

The request has not permission.

message stringrequired

The request has not permission message.

Example (from schema)

{
  "error": "string",
  "message": "string"
}

Example

{
  "error": "Unauthenticated",
  "message": "Authentication is required and has failed or has not yet been provided."
}

403

The request has not permission.

application/json

Schema

Schema

error stringrequired

The request has not permission.

message stringrequired

The request has not permission message.

Example (from schema)

{
  "error": "string",
  "message": "string"
}

Example

{
  "error": "Forbidden",
  "message": "Access to the requested resource is forbidden."
}

404

The resource hasn't found.

application/json

Schema

Schema

error stringrequired

The resource hasn't found.

message stringrequired

The resource hasn't found message.

Example (from schema)

{
  "error": "string",
  "message": "string"
}

Example

{
  "error": "ResourceNotFound",
  "message": "The requested resource could not be found."
}

422

The input data has invalid.

application/json

Schema

Schema

error stringrequired

The input data has invalid.

message stringrequired

The input data has invalid message.

Example (from schema)

{
  "error": "string",
  "message": "string"
}

Example

{
  "error": "ValidationError",
  "message": "Input data validation failed."
}

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