Get SLA Template
GET/organizations/:organizationId/sla-templates/:templateId
Get a specific SLA template by ID
Request
Path Parameters
organizationId stringrequired
Organization ID
templateId stringrequired
SLA Template ID
Responses
- 200
- 401
- 403
- 404
- application/json
- Schema
- Example (from schema)
- Example
Schema
data objectrequired
Response data
id stringrequired
organizationId stringrequired
name stringrequired
description stringrequired
isActive booleanrequired
isDefault booleanrequired
isCustomized booleanrequired
priorities objectrequired
High objectrequired
responseTimeMinutes numberrequired
resolutionTimeMinutes numberrequired
Medium objectrequired
responseTimeMinutes numberrequired
resolutionTimeMinutes numberrequired
Low objectrequired
responseTimeMinutes numberrequired
resolutionTimeMinutes numberrequired
None objectrequired
responseTimeMinutes numberrequired
resolutionTimeMinutes numberrequired
createdAt numberrequired
updatedAt numberrequired
createdBy stringrequired
updatedBy stringrequired
{
"data": {
"id": "string",
"organizationId": "string",
"name": "string",
"description": "string",
"isActive": true,
"isDefault": true,
"isCustomized": true,
"priorities": {
"High": {
"responseTimeMinutes": 0,
"resolutionTimeMinutes": 0
},
"Medium": {
"responseTimeMinutes": 0,
"resolutionTimeMinutes": 0
},
"Low": {
"responseTimeMinutes": 0,
"resolutionTimeMinutes": 0
},
"None": {
"responseTimeMinutes": 0,
"resolutionTimeMinutes": 0
}
},
"createdAt": 0,
"updatedAt": 0,
"createdBy": "string",
"updatedBy": "string"
}
}
{}
The request has not permission.
- application/json
- Schema
- Example (from schema)
- Example
Schema
error stringrequired
The request has not permission.
message stringrequired
The request has not permission message.
{
"error": "string",
"message": "string"
}
{
"error": "Unauthenticated",
"message": "Authentication is required and has failed or has not yet been provided."
}
The request has not permission.
- application/json
- Schema
- Example (from schema)
- Example
Schema
error stringrequired
The request has not permission.
message stringrequired
The request has not permission message.
{
"error": "string",
"message": "string"
}
{
"error": "Forbidden",
"message": "Access to the requested resource is forbidden."
}
The resource hasn't found.
- application/json
- Schema
- Example (from schema)
- Example
Schema
error stringrequired
The resource hasn't found.
message stringrequired
The resource hasn't found message.
{
"error": "string",
"message": "string"
}
{
"error": "ResourceNotFound",
"message": "The requested resource could not be found."
}
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