Get SLA Immediate Attention

GET 
/organizations/:organizationId/sla-immediate-attention

Get work orders needing immediate attention (breached SLAs)

Request

Path Parameters

organizationId stringrequired

Organization unique identifier

Responses

200

application/json

Schema

Schema

totalOverdue numberrequired

Total overdue work orders

responseOverdue numberrequired

Work orders with breached response SLA

resolutionOverdue numberrequired

Work orders with breached resolution SLA

byPriority objectrequired

Overdue counts by priority level

teamsWithOverdue required

Teams with overdue work orders

usersWithOverdue required

Users with overdue work orders

overdueWorkOrders required

Detailed list of overdue work orders

Example (from schema)

{
  "totalOverdue": 0,
  "responseOverdue": 0,
  "resolutionOverdue": 0,
  "byPriority": {}
}

Example

{}

401

The request has not permission.

application/json

Schema

Schema

error stringrequired

The request has not permission.

message stringrequired

The request has not permission message.

Example (from schema)

{
  "error": "string",
  "message": "string"
}

Example

{
  "error": "Unauthenticated",
  "message": "Authentication is required and has failed or has not yet been provided."
}

403

The request has not permission.

application/json

Schema

Schema

error stringrequired

The request has not permission.

message stringrequired

The request has not permission message.

Example (from schema)

{
  "error": "string",
  "message": "string"
}

Example

{
  "error": "Forbidden",
  "message": "Access to the requested resource is forbidden."
}

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